Managing+the+Digital+Firms(4)

Convergence : Agricultural Based Economy →  Industry Based Economy→ Information Based Economy→ Knowledge Based Economy.

B usiness P rocess R eengineering ( BPR ) : The fundamental Rethinking and radical Redesign of business process to achieve Dramatic Improvement in Cost, Quality , Service, production and speed.

( SOP ): S tanders O perating P rocedures.

SDLC ( S ystem D evelopment L ife C ycle) : 1- investigation (face ability). 2- Analysis: a- Functional Requirement. b- End-user needs. 3- Design. 4- Development. 5- Implementation. ( Monitoring and Control )

Performance: - Share price. - Market share. - Customer service. - Customer satisfaction. (that could be with scouting opinions)